# Slack and Discord notifications

> Paste a Slack or Discord incoming webhook URL into the product's **Notification webhook** setting. Every new feedback posts the type, rating, sender, message excerpt and a link to the dashboard.

Source: https://escutaproduto.com/docs/notifications
Last updated: 2026-10-09

## Set it up

1. Create an incoming webhook:
   - **Slack:** *Apps → Incoming Webhooks → Add to Slack*, then pick a channel.
   - **Discord:** *Channel settings → Integrations → Webhooks → New Webhook → Copy Webhook URL*.
2. In Escuta Produto, open the product's **Settings & install** page.
3. Paste the URL into **Notification webhook** and save.

## What the message looks like

```text
💡 Idea on Acme ★★★★☆ from customer@example.com
> Let me export invoices as PDF
https://escutaproduto.com/dashboard/feedback/3f0c6a8e-…
```

The excerpt is cut at 500 characters. The link opens the full message with its page URL, browser, country and metadata.

## Payload

Escuta Produto sends one JSON body that both services understand:

```json
{ "text": "💡 Idea on Acme …", "content": "💡 Idea on Acme …" }
```

Slack reads `text`; Discord reads `content`. Any other service that accepts one of those fields works too.

## Delivery

Notifications are sent in the background after the feedback is saved, so a slow or failing webhook never blocks or loses a submission.