EscutaProduto

Slack and Discord notifications

Paste a Slack or Discord incoming webhook URL into the product's Notification webhook setting. Every new feedback posts the type, rating, sender, message excerpt and a link to the dashboard.

By · Last updated

View .mdAsk ChatGPTAsk Claude

Set it up

  1. Create an incoming webhook:
    • Slack: Apps → Incoming Webhooks → Add to Slack, then pick a channel.
    • Discord: Channel settings → Integrations → Webhooks → New Webhook → Copy Webhook URL.
  2. In Escuta Produto, open the product's Settings & install page.
  3. Paste the URL into Notification webhook and save.

What the message looks like

💡 Idea on Acme ★★★★☆ from customer@example.com
> Let me export invoices as PDF
https://escutaproduto.com/dashboard/feedback/3f0c6a8e-…

The excerpt is cut at 500 characters. The link opens the full message with its page URL, browser, country and metadata.

Payload

Escuta Produto sends one JSON body that both services understand:

{ "text": "💡 Idea on Acme …", "content": "💡 Idea on Acme …" }

Slack reads text; Discord reads content. Any other service that accepts one of those fields works too.

Delivery

Notifications are sent in the background after the feedback is saved, so a slow or failing webhook never blocks or loses a submission.

Related